Wes A. Menzel

Qualifications:
Strong analytical and problem solving skills.  Excellent verbal, written, and interpersonal communication skills. High level of knowledge and experience of computer networks, PCs, Laptops, and Palmtops. Talent for diligent execution of orders, as well as delegation of authority to others.

Employment:

Charter Communications, August 1999 to Present

Responsible for monitoring and troubleshooting of Charter's addressable controller systems, including the ACC 4000 analog controller and DAC 6000 digital controller equipment.  Assisting in beta testing and roll-out of Charter Communication's new digital service. Also work with the new Video On Demand system in the St. Louis and surrounding areas. Ongoing creation and maintenance of department website and creating department  policy manuals. 

IDG Books International - November 1999 to Present

On-going contract position as technical reviewer for IDG Books International. Responsible for technical review on "Dummies®" books, Cliffs Notes®, and other computer related books and companion CDs.  Have worked on review of "Cliffs Notes Getting Organized With Outlook 2000" and the new book/CD "XHTML For Dummies"

Capital Tickets, November 1996 to July 1999

Responsible for installation of office hardware and software. Add/Remove email users and email administration. Responsible for inventory of office hardware and software.   Responsible for research and purchase of new hardware and software. Participated in the development and implementation of the office Intranet and Capital Tickets World Wide Web presence. Responsible for call tracking and problem logging management for the Capital Tickets ticket outlets. Phone support for Capital Tickets outlets in a 5 state area. Trained new outlets and existing operators on various ticketing and office related software.

Dialtix, June 1994 to November 1996

Customer Service Representative, Answered phone calls and helped customers with their ticket purchasing needs.  Including seat selection, payment methods, venue information  and basic directions/convenient accommodations information. Also did customer callbacks for error correction in billing/shipping.
 

Ogden Entertainment April 1992 to November 1996

Cashier/Bartender/Merchandiser, Worked in the concession areas at Riverport Amphitheatre in the areas of food service in the concession stands.  Also worked as a bartender for private VIP events for local and national celebrities and guests. Worked in merchandise department on an on-call basis, selling souvenirs and band paraphernalia in the common areas of the Amphitheatre.

Skills & Software Proficiency: 
Registered Microsoft Web Presence Provider supporting Microsoft FrontPage server extensions.  Windows XP, Windows 2000, Windows NT 4.0, Windows 98, Windows 95,  Windows 3.1, Microsoft Office 97, Microsoft Office 2000, Microsoft Office 10 Beta tester, Microsoft Office 2003/XP, Microsoft Outlook 97, Microsoft Outlook 98, Microsoft Outlook 2000, Microsoft Outlook 2003/XP Microsoft Publisher 98, 2000and XP, Microsoft FrontPage 98, Microsoft FrontPage 2000, Microsoft FrontPage 2003/XP, HTML and JAVA programming, Microsoft Internet Explorer Versions up to and including 6.0, Microsoft NetMeeting, and various other programs.   Also custom builds and repairs on most PC and laptop units, including equipment replacement, virus cleansing and general problem solving.  Basic computer/internet training.

Education:
 
General Instrument - Motorola 
            Certified in DAC 6000 Digital Addressable Controller Operations.
           Certified in DAC 6000 Advanced Troubleshooting.

University Of Missouri St Louis, St Louis, MO, 1998
            Chancellor’s Certificate in basic SQL

Columbia School Of Broadcasting, Honolulu, HI, 1985-1986
            Certificate of completion.

Grandview R2 High School, Ware, MO, 1985
            High School Diploma

Permanent address: 9053 Hwy Y. 
Dittmer, MO  63023  Telephone: (636) 452-3426
Web site: www.mrwoofus.com.